Usability Expert

Personalized Intranet

By Kristoffer Bohmann

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More Observations...



US Army's Army Knowledge Online Portal is probably the world's largest Intranet. It aggregates all manuals, documents, and files from the US Army and is used by one million users from around the World. Each user accesses the Intranet portal through a personalized page based on what the user prefers and needs to know.

Personalization is usually a bad idea on the Web because users don't have the time and incentive to exploit all the features. But personalization is a good idea on large corporate portals because users learn to use it through hours of daily use and experience clear benefits as they become faster and better at getting work done (assuming the Intranet is usable).

Learn more: Good demo of personalized Intranet (click "streaming demo" in the local navigation bar).

Kristoffer Bohmann