Customer experience

By Kristoffer Bohmann, Bohmann Usability

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Customer experience. What it looks like when a buyer unpacks his new computer (58K). 1. Receive package. 2. Unpack, unpack, unpack. 3. Connect wires. 4. Install software. 5. Go to work.

The unpacking process is remarkable. The user only sees the most necessary items as he opens the box (manual and wires). And pre-installed software makes it easy to get started.

Kristoffer Bohmann

Customer experience

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